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We have been receiving more calls from our customers who have fallen victim to fake tech support scammers. These “Tech Support” scammers want you to believe that there is a serious issue with your computer such as a virus or malware infection. They want you to pay for tech support services that you do not need to fix a problem that they made up. Many times they represent themselves as working for Microsoft, Dell, or other large well-known tech companies. They usually request you to pay for these fake services by wiring money or purchasing a pre-paid gift card or a cash reload card, money transfer app, or cryptocurrency because they know those types of payments can be almost impossible to reverse.
How #FakeTechSupport Scammers trick people
There are many ways in which these scammers will attempt to trick you into falling for their scam. They will call you on the phone, give pop-up warnings on your computer, send you phishing emails, and may run ads linked to their websites on search engines such as Google. They will usually use scare tactics in order to get you to allow them remote access to your computer.
Fake Warning screenshot provided by Malwarebytes
How to Avoid #FakeTechSupport Scammers
Easy. When it comes to tech support, use a trusted tech support company like ours. We will never contact you to inform you that there
is an issue with your computer. We will only contact you for subscription renewals, such as for Webroot or marketing emails for follow-up services. Note: Facebook does NOT have telephone support.
If you get a phone call you didn’t expect from someone who says there’s a problem with your computer, hang up.
If you get a pop-up warning on your computer that tells you to call a phone number, close your web browser and do not click on it.
Make sure your security and Antivirus software are up-to-date. We can help you with this.
If you fell for the #FakeTechSupport Scammer, don’t freak out. Contact us first and we will advise you from there. If you gave out any credit card or checking account information to the scammer, contact your bank or credit card provider immediately.